Central Alberta Child Advocacy Centre: Coordinated Care for Children and Families Across Central Alberta
About Central Alberta Child Advocacy Centre
The Central Alberta Child Advocacy Centre (CACAC) plays a critical role in supporting children, youth, and families during some of the most challenging moments of their lives. As a trusted hub for coordinated care, CACAC brings together multidisciplinary partners to reduce trauma, improve service experiences, and strengthen long-term outcomes for young people across Central Alberta.
Their work sits at the intersection of compassion, collaboration, and accountability, ensuring that children and families receive the right support at the right time, while also meeting rigorous reporting and evaluation requirements across programs and communities.
The Challenge: Collecting Reliable Data in a Complex Partner Ecosystem
Like many organizations working across multiple systems and partners, CACAC faces daily operational and data-collection challenges. One persistent issue was managing required annual surveys for both internal teams and external partners.
Some partner organizations were unable to receive certain types of survey emails due to internal IT restrictions. This created barriers to participation, increased follow-up work, and put pressure on CACAC’s ability to confidently meet reporting and evaluation requirements.
For an organization deeply committed to improving coordination and care, unreliable data collection wasn’t just an administrative hurdle; it risked limiting insight into what was working, where gaps existed, and how services could continue to improve.
The Solution: Centralizing Data and Surveys with Mareto
CACAC implemented Mareto to bring structure, flexibility, and reliability to their data and reporting workflows.
Using Mareto, the team was able to:
Centralize service, program, and outcome data in one place
Distribute surveys through more flexible and reliable methods
Track services and outcomes consistently across programs and communities
By removing dependency on a single survey delivery method, Mareto helped CACAC adapt to the realities of working with diverse partner organizations, without compromising data quality or participation.
The Impact: Better Participation, Less Follow-Up, More Confidence
Mareto quickly addressed one of CACAC’s most pressing challenges: survey delivery and response rates.
With more reliable ways to collect responses, CACAC saw:
Improved survey participation
Fewer manual follow-ups
More complete and dependable data
Most importantly, the team gained confidence that they could meet their reporting and evaluation needs while staying focused on their core mission of supporting children, youth, and families.
As one CACAC team member shared:
“Mareto helped us overcome survey delivery challenges by providing alternative and reliable ways to collect responses. This has improved participation, reduced follow-ups, and ensured we can meet our reporting and evaluation needs with confidence.”
A True Partnership: Working with HelpSeeker
Beyond the technology itself, CACAC emphasized the value of their experience working with the Mareto team.
From onboarding to ongoing support, the relationship has been defined by responsiveness, collaboration, and a genuine commitment to understanding CACAC’s unique context and needs.
“Our experience with Mareto and the team at HelpSeeker has been very positive. Their team is responsive, collaborative, and genuinely committed to understanding our specific needs and helping us find practical solutions.”
For CACAC, using Mareto isn’t just about managing data, it’s about strengthening coordination, improving care, and ensuring their work continues to make a meaningful difference in the lives of children and families across Central Alberta.
